Career Center

TOURISM MANAGER 

What’s Extraordinary About this Job 

Visit Seattle is now hiring a Tourism Manager to join our team of dedicated, service-oriented professionals. This position is responsible for promoting Seattle and King County to assigned markets in Asia with additional tasks in secondary markets. This will be done by working directly with Visit Seattle’s partners, fellow destination marketing organizations, as well as travel trade and media contacts from within market. This position focuses on international and overseas market development, including the production of familiarization tours, tradeshows, sales trips, missions, sales and marketing programs, and all other promotional efforts. 

Who We Are  

The Visit Seattle team knows and loves Seattle. By promoting our city for travel and tourism, we helped bring more than 34 million annual visitors in 2022 who spent $7.5 billion in Seattle and King County. The economic power of travel and tourism generates more than 62,000 Seattle area jobs and contributes $690 million in annual state and local tax revenue. Visit visitseattle.org. 
 

Beyond our sales and marketing vision, you'll appreciate our culture. Visit Seattle has a fun, inclusive culture where everyone is welcome and encouraged to be their authentic selves. We aspire to be as diverse as the city we represent and to honor the unique perspectives of the communities we serve, intertwining them in everything we do. Kindness, respect, and accountability serve as guiding principles for our team at every level. Here, your voice will be heard, and opinions respected as we move toward a more inclusive world together. 

Who You Are 

The successful candidate is a polished professional who can demonstrate excellent communication and relationship-building skills. Visit Seattle is looking for someone with a solid background in tourism and with an established industry network, who is passionate and knowledgeable about this region and of the travel industry. This position requires contact with domestic and international travel professionals, answering their questions, gathering information, promoting the destination to them, and connecting them with Visit Seattle services. Candidate must be comfortable with working with a diverse group of people from different cultures who are not necessarily native English speakers.  

You’ll also have: 

• Strong service approach with both internal and external customers. 
• Consistently positive attitude and professional demeanor. 
• High proficiency in client relationship management; international business and travel trade experience a plus. 
• Excellent time management skills, including the demonstrated ability to manage and coordinate multiple projects and to interact with a variety of people in stressful situations, exercising confidentiality and discretion when needed. 
• Adeptness at public speaking, both small and large groups. 
• Experience in presentation development. 
• Ability to write and speak in a clear, professional manner for all business correspondence. 
• Ability to work a flexible schedule, including evenings and weekends as partner and client needs require. 
• Excellent command of English language. 
• Strong background with Microsoft Office Suite (Word, Excel, Publisher, PowerPoint), internet research, MS Outlook.  
• Proficiency with basic database software. 
• Strong base of knowledge and ability to use general office machinery and procedures.  
• Valid driver’s license and passport required.     
• Ability to travel domestically and internationally on business.   

What You’ll Do 

• Promote Seattle and King County as a world-class leisure destination to assigned markets, overseeing strategy and execution of all marketing activities and serving as Visit Seattle’s in-house expert of those assigned markets. 
• On a daily basis, communicate and collaborate with international in-market representatives, fellow destination marketing organizations, and/or directly with customers in assigned markets, ensuring established goals and objectives are met. 
• In partnership with State of Washington Tourism and Port of Seattle, manage and support all initiatives around shared goals, including cruise, air service development and promotion, and increased visitation from key source markets to Seattle, King County and Washington State.
• Serve as an advocate of tourism development efforts to Visit Seattle’s partnership and to other destination marketing organizations and suppliers across Washington state and the Pacific Northwest. 
• Plan and execute inbound familiarization tours and press trips for assigned markets and support those from other key overseas markets. Duties may include inputting activity requests, attendee information, itinerary generation, hosting, and contributed services into database. Duties may also include scheduling transportation, organizing gifts and sales collateral, delivering materials to hotels or attractions, keeping itineraries up to date throughout the planning period, billing and in-kind reporting. 
• Plan and execute a variety of outbound travel, including sales trips, missions, and coordination of Visit Seattle presence at major industry trade shows and conferences. Duties may include making travel arrangements, organizing onsite presence and programming, budget management, and oversight of follow-up activity with clients.  
• Comprehensive use of Visit Seattle’s database, Simpleview. This is an essential function for tracking data, client contact information, and budget associated with familiarization tours, sales trips/missions, and tradeshows. 
• Maintain knowledge of partners' properties, attractions and services through on-site visits and ongoing communication; works with partners to develop tour itineraries and packages.  
• Take command of projects requiring immediate assistance in the absence of Director, reporting status upon their return. 
• Fulfill information and image requests as needed.  
• Manage ad hoc or miscellaneous projects as required. 

Who You’ll Work With 

You’ll work with the Director, International Tourism, departmental Coordinators and Manager.  In addition, you’ll often collaborate with other departments including Partnership, Marketing and Public Relations.     

What Your Benefits Are 

Your experience is our most important asset, so we created an environment for you to thrive. We designed the following benefits package with you in mind.  

Our benefits are always evolving, though here's a peek into your perks: 

• You'll have 15 days of Paid Time Off to start, with 12 paid office holidays and 1 Personal Holiday.
• You’ll have 100% of medical, dental, and vision coverage paid by Visit Seattle. In addition, Visit Seattle will cover 75% of premium for family coverage.
• You’ll be eligible for Paid Parental, Bereavement and Jury leave.
• You’ll receive a company-provided ORCA card and subsidized parking in the Tower parking garage (restrictions apply).
• You will be reimbursed for monthly cell phone expenses.
• You'll receive a 401k with up to a 5% company match.

• Starting salary range is $74,840 - $95,000 with up to an 8% annual bonus. The full salary range for this position is $74,840 to $111,720. 

To Apply  

Apply online through the Career Portal. 

Join Us!  

Visit Seattle is on a journey to become a fully inclusive, multicultural, anti-racist organization. We are actively seeking a diverse pool of candidates from a variety of backgrounds and cultures. 

 
Your physical demands/work environment: 

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, this position frequently communicates with other co-workers/clients who have inquiries about various projects, familiarization trips, and other needs. Must be able to exchange accurate information in these situations. 
• Work involves frequent familiarization trips conducted with clients to include a combination of walking, hiking, outdoor activities and riding in vehicles for extended periods of time.   
• Position will require occasional weekends and frequent early morning and evening hours based on customer’s schedule and needs. 
• Estimate approximately 25% travel. 
• For trade shows, frequently will move boxes with equipment weighing up to 50lbs across the building and/or to other offsite buildings. 
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. 
• Must have finger dexterity to be able to operate office equipment such as computers, printers, ten key, multi-line touch phone, filing cabinets, FAX machines, photocopiers, scanner and other office equipment as needed. 
• Work involves working alone on the computer, collaborating as part of a team or working closely with others by computer or over the phone. 

About Visit Seattle

The Visit Seattle team knows and loves Seattle. By promoting our city for travel and tourism, we helped bring more than 34 million annual visitors in 2022 who spent $7.5 billion in Seattle and King County. The economic power of travel and tourism generates more than 62,000 Seattle area jobs and contributes $690 million in annual state and local tax revenue. Visit visitseattle.org.

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